Delivery Rates & Policies

All items are sent via courier and charged as per website or quote. Texthelp's goal is to ship all orders within 24 working hours of receipt of order (Monday-Friday).

When completing or sending your order, you must enter your full address and zip code along with contact name, telephone number, and valid email address. Unfortunately, we cannot deliver to PO boxes. Your delivery may be subject to customs charges, over which we have no control, and which are borne by the customer.

Credit/Debit Card Declined

If you receive notification that your credit or debit card has been declined, you should first re-check the card number and expiration date. If they are correct, then you will need to contact the bank that issued the card to find out why it was declined.