Public libraries bring great value to their communities - offering access to online services and resources through public access technology.  But what provisions are being made for members of the community without the basic digital skills to access web services and online information with confidence?

With the growth of initiatives to drive more services online, there’s a pressing need for assistive technology to narrow this gap. From browsing the catalogue to reserving items, public libraries and other public access centres can give a little extra help and encouragement for citizens who need it most.

Giving citizens confidence online

In order to book flights, apply for jobs, or research the web for offers and information citizens must increasingly go online. But with 7 million people in Australia lacking basic digital literacy skills, and 4 million people speaking English as a second language, accessing and understanding online information can be a big challenge.

Households without access to the internet at home often depend on the services provided within their local library. Many will need help to access online information and services but digital inclusion software has been shown to increase users’ comprehension by more than 20%.
Available Product
  • Browsealoud

Case Study - Southern Ontario Library Service

The Southern Ontario Library Service (SOLS) delivers programmes and services to almost 200 public libraries across Southern Ontario, including Toronto Public Library, one of the busiest libraries in the world.

Watch the video and see how, thanks to Browsealoud, a growing number of libraries in Ontario have ensured their online services and content can be accessed by as many people as possible.

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what our customer say

Daryl Novak - SOLS

"Browsealoud is very helpful to different groups of people with different issues and with different types of disability. It could be dyslexia or it could be a visual impairment. I would say for us, bringing this product into public libraries in Ontario, it’s all of the above because you will have users in libraries with any one or a number of conditions." 

Daryl Novak, Southern Ontario Library Service
Case studies
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