Founded in 1996, the Texthelp Group is a global technology company helping people all over the world to understand and to be understood.  It has led the way in creating innovative technology for the education and the workplace sectors for the last three decades.

With over 50 million users worldwide, we believe in a world where difference, disability or language are no longer barriers. We’re focused on helping all people learn, understand and communicate through the use of digital learning and accessibility tools. 
It is our goal to positively advance the literacy and understanding of one billion people around the world by 2030.  
We employ over 360 staff across locations in Northern Ireland, Great Britain, Norway, Denmark, Sweden, USA and Australia.
We can only achieve our goal and continue to grow by having high performing people in our critical roles. People working in the right culture towards our collective goals.
We pride ourselves on our core values that are embedded within our culture.  These are courage, impact, creativity and community.
About the role
At Texthelp, we know that the key to growth is in a high-performing sales team. That’s why we’re seeking a Sales Development Representative (SDR) to find and screen potential customers who can benefit from our products and services. 
Our SDR team is growing and as the first line of communication with prospects, SDRs have a strong understanding of the sales process. They excel at researching leads, starting new relationships, and setting our sales closers up for success. You should be a quick learner with the ability to showcase our offerings in a compelling way. 
Every potential customer is an opportunity for you to boost top-line revenue growth, customer acquisition levels, and profitability. The Sales Development Representative leads proactive outbound prospecting, inbound lead qualification and converts marketing qualified leads (MQLs) to sales qualified leads (SQLs), screening their true intention to buy, to help build a strong sales pipeline. 
Main Responsibilities

Ensure the acquisition/business development sales teams have quality appointments by making outbound calls to qualified leads

Conduct/perform prospecting activities including making cold calls, sending emails, delivering on social strategies, etc

Manage all business-related activities at the forefront of the sales process on Marketing Qualified Leads (MQLs)

Qualify, nurture, manage and convert MQLs to Sales Qualified Leads (SQLs) using a systematic process developed through collaboration with sales and marketing leaders

Perform qualification process on both MQLs and outbound outreach leads from cold calling

Explain Texthelp products to prospects including inbound marketing leads and outbound prospecting leads from cold calling

Perform sales presentations over the phone, web and in-person as needed

Produce creative strategies for targeting decision-makers at prospect accounts in order to book sales appointments and influence company revenue

Make effective use of CRM to track, assign, and qualify leads

Maintain pipeline of prospects via Outreach Sales Enablement platform and achieve agreed targets of booked meetings for acquisition team

Accurately update and maintain internal records and systems

Ensure the start of the customer journey reflects our business in a positive light

Generate reports as required to track business metrics

Essential Criteria

1+ year of relevant sales experience in a SaaS (Subscription Software) business Environment

Proven record of consistently meeting assigned target goals and delivering outstanding customer sales experience, particularly via remote channels

IT skills with experience using Google Suite or Microsoft Office including Sheets or Excel.

Exceptional presentation and interpersonal skills

Desirable Criteria

Experience delivering online demonstrations

Keen to learn and comfortable in an agile environment

Excels in balancing multiple projects simultaneously and efficiently allocates time and resources to meet deadlines

Educational Technology product and education business understanding

Experience using Outreach

Proven experience of leveraging social media platforms and developing an established network to build personal and company brand in a B2B environment (e.g. LinkedIn, Twitter) 



If you think you have what we are looking for please complete an application on our website by the closing date of 24th April 2024 at 5pm.
We want to ensure all candidates have every opportunity to shine. With this in mind, please let us know if you require any reasonable adjustments as part of the hiring process
​To help reduce the possibility of unconscious bias we ask that candidates do not include photographs on their CVs.​
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Sales Development Representative

At Texthelp, we know that the key to growth is in a high-performing sales team. That’s why we’re seeking a Sales Development Representative (SDR) to find and screen potential customers who can benefit from our products and services. 

Our SDR team is growing and as the first line of communication with prospects, SDRs have a strong understanding of the sales process. They excel at researching leads, starting new relationships, and setting our sales closers up for success. You should be a quick learner with the ability to showcase our offerings in a compelling way. 

Every potential customer is an opportunity for you to boost top-line revenue growth, customer acquisition levels, and profitability. The Sales Development Representative leads proactive outbound prospecting, inbound lead qualification and converts marketing qualified leads (MQLs) to sales qualified leads (SQLs), screening their true intention to buy, to help build a strong sales pipeline.

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Helping everyone understand and be understood

Texthelp is a global leader in the development of literacy and accessibility software.

We employ over 350 staff across 2 separate divisions, Education & Workplace across locations in Northern Ireland, Great Britain, Norway, Denmark, Sweden, USA and Australia. Our mission is to help unlock everyone’s full potential through innovative technology. 

We can only achieve this and continue to grow by having great, engaged, talented, developed, accountable people, working in the right culture using agile methods. We pride ourselves on our core values that are embedded within our culture. To be a true Texthelper, you are; courageous, impactful and creative and you believe in community.

If you like the look of what we do - and why we do it - then it could be the perfect time to get in touch. We’re growing all the time, and we are always pleased to hear from great people who want to be part of our exciting future.

Software developers, support wizards, marketers, sales specialists and more: there are always fresh roles coming up in our different locations across the world.

Check out the latest jobs at Texthelp - we'd love to hear from you if you are thinking of the next step in your career.

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Sales Development Representative

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