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Administrative Executive


The Workplace Division of Texthelp is currently looking for a Sales Support Executive whose primary focus will be supporting the New Business Acquisition Team. This role requires a highly organised, forward-thinking individual with a can-do attitude.


Texthelp is a world leader in the development of technologies to support reading & writing. The company employs 240 staff across 2 separate divisions, Education & Workplace with offices in Antrim, Boston, Brisbane, Preston and Norway (Trondheim and Bergen). 

Our mission is to change lives. We can only achieve this and continue to grow by having great, engaged, talented, developed, accountable people, working in the right culture using agile methods. 

We pride ourselves on our core values that are embedded within our culture. These are integrity, tenacity, respect, empowerment, fun and curiosity. 

Job Overview 

The Workplace Division of Texthelp is currently looking for a Sales Support Executive whose primary focus will be supporting the New Business Acquisition Team. This role requires a highly organised, forward-thinking individual with a can-do attitude. 

Main Responsibilities 

Processing of sales orders on CRM system

Answering specific inbound customer enquiries

Monitoring Live Chat system

Database and CRM updates and administration

Work closely with the Customer Engagement Manager to track, assign and qualify leads

Management and administration of software trials for potential customers

Work with cross-functional teams to ensure smooth handover of new business accounts to the Customer Relationship Team

Reporting and tracking of key metrics and MI

Person Specification 

Essential Criteria 

2-3 years’ experience in administration/sales support 

Experience in working directly with customers, delivering excellence in customer service

Experience working with CRM systems, eg Sugar, Salesforce, Act, Goldmine

A high level of IT literacy 

Possess the necessary level of communication skills to fully carry out the role, both written and verbal 

Desirable Criteria 

Educated to a minimum of A Level Standard 

Experience working with Google Workspace 

Ability to multitask and prioritise daily workload 

Personal Attributes 

Enthusiastic, energetic and passionate about personal success 

Ability to work and respond at pace in a professional manner 

Consistently demonstrate a strong work ethic and ‘can do’ attitude. 

Organised, thorough and dependable. 

Keen to learn and comfortable in a fast moving environment. 

Ability to take the initiative when required. 

Reflect Texthelp’s core values on a daily basis; they include Excellence, Integrity, Empowerment, Respect, Curiosity and having Fun! 

If you think you have what we are looking for please email tailored CVs aligned to the requirements to careers@texthelp.com by the closing date of Friday 10th December 2021 at 5:00PM