Hailey McFaul, Texthelp

Expo 2017 Day 1: Leadership, Empowerment and the Digital Academy


It comes as no surprise that the digitisation of the NHS and the move towards a paperless way of working, is one of the core themes at NHS Innovation Expo 2017.




Excitingly, today sees the launch of the NHS Digital Academy and the team have been gathering key learnings from around the world. The goal is to deliver a digital ready workforce that fully leverages all the benefits that digital technology can offer.

To effectively deliver a digital NHS, we need an NHS leadership that’s digitally equipped to lead from the front and ensure that digital works for everyone involved: clinicians and staff, patients and their carers. Change is needed - for both the current and future NHS workforce, but perhaps the biggest change needed is one of hearts and minds, with many still to be won over. 

A key step in changing attitudes would undoubtedly come if we could better quantify the benefits digital technology offers the NHS. Indeed, one goal of the 12 month Digital Academy program will include quantifying efficiencies.

But what do we already know about the benefits digital technology can deliver?

IBM’s Mike Broomhead sums it up succinctly, stating that digital technology empowers patients to ‘own’ their health and improve their outcomes by making them more in control, independent and recognised. Whilst NHS staff can benefit from improved efficiency and accuracy, resulting in greater productivity - and a better, and happier workforce.

Dr Tony Young highlights that for all the medical advancements we’ve seen in the NHS in the last 70 years, the benefits of technology boils down to a simple fact. Paraphrasing Maya Angelou, he says “people will forget what you said, and what you did, but people will never forget how you made them feel” .  Here lies the power of technology - it can deliver greater efficiencies, freeing up time for NHS clinicians and staff to deliver the truly important bit - more patient facing care, to the people that need it most.

Do you agree? 

Join in the conversation at @TexthelpWork. We’d love to hear your thoughts.

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