GDPR

In order to comply with GDPR and in the interest of best practice, we have undertaken the following steps:
  • Updated consent via re-permission campaign to meet high GDPR standards.
  • Updated and amended our terms and conditions, customer agreements and privacy statements to bring them in line with the GDPR legislation.
  • Ensured that correct and appropriate contractual terms are in place with data processors which support the principles of GDPR including international data transfers.
  • Updated our internal policies and practices to respond to GDPR requirements.
  • Continuing to invest in our products, services and staff training.

Security standards, certifications and third party audits

Protecting our customers privacy and securely managing your data is a high priority for us. Texthelp is certified to  ISO 9001:2015 and ISO 27001:2013. We have multiple technical and organisational measures in place to maintain a high level of information security compliance.

All data that that is stored by Texthelp, and classified as Customer/Personal Information, is stored in compliance with the following guidelines:
  • Encrypted at Rest
  • Encrypted in Transit using SSL Encryption
  • All Access to the information is Logged
  • Access protected by two factor authentication
  • All data must be stored in an ISO 27001 or equally secure facility
  • All data must be backed up regularly and securely
  • All data should be recorded in the data security management system
  • Any relevant data security contracts that have been entered into between Texthelp and a Customer must be recorded in the Data Security Management System
**No customer or private data will be transported using physical media**

All data stored by Texthelp is stored according to our Information Security Policy.

All above comply with data protection requirements and GDPR legislation.

Data processing

At Texthelp, we are committed to safeguarding and preserving the privacy of our customers, product users and website visitors. Our Product Privacy Policy explains what happens to any personal data that you provide to us or that we collect from you while you use our software or visit our site. Texthelp have signed the Student Data Pledge , and implement COPPA compliant data policies. All data stored by Texthelp is stored according to our Information Security Policy.

We already have strong Data & Privacy Policies, and we regularly revise them to meet the requirements of ISO 27001 accreditation. Texthelp recognize that the GDPR will help us move towards the highest standards of operations in protecting customer data.

International Data Transfers 

Data is stored with Amazon Web Services (AWS) and meets the EU-US Privacy Shield framework adopted by the European Commission. This complies with data protection requirements and GDPR legislation when transferring data outside of the EU.

Staff training

Texthelp provides opportunities for staff to explore Data Protection and GDPR issues through training, team meetings, and supervisions. All staff are required to sign an electronic form signifying that they have read, understood and accept Texthelp’s Information Security policies.