Bridgewater Community Healthcare is an NHS Foundation Trust in the north-west of England. They are a leading provider of community health services. As a current customer they were one of the first to try ReachDeck, our new accessibility and inclusion software. Hear what they have to say.
Since 2016, Bridgewater Community Healthcare have been supporting their online visitors with our web accessibility toolbar, Browsealoud (now part of our new solution, ReachDeck.) As longstanding customers, Bridgewater were eager to discover everything that ReachDeck had to offer.
Bridgewater Community Healthcare offers high quality community and specialist services to over 1.3 million people. They complement the role of hospitals and the GP network and provide access to a wide spectrum of out-of-hospital, community-based care services. These include district nursing, health visitors, school nurses, physiotherapy, speech/language therapy, and specialist community dental care.
Patients may be referred to Bridgewater via their GP or healthcare professional, or once they’ve been discharged from hospital. Patients may also ‘self-serve’ by directly requesting services online.
As a Community Healthcare Trust, Bridgewater is committed to meeting the needs of every patient. They make reasonable adjustments to services for patients with disabilities and other access needs. Equality and Inclusion Officer Ruth Besford also champions the needs of other seldom heard members of the community. For example, asylum seekers/refugees, economic migrants, members of the gypsy traveler community and BAME groups.
The internet is becoming an increasingly important point of access for patients and that increasingly includes groups like older people, who would traditionally have preferred to be contacted by letter or telephone.
As Ruth explains, there's a steady growth in self-service. As such, it's vital for Bridgewater to make sure digital access to services is made simple. What’s more, the NHS Accessible Information Standard (AIS) mandates NHS Trusts to make their communications inclusive for all. That includes digital services.
Since 2016, Bridgewater Community Healthcare has been supporting online visitors with our web accessibility toolbar (previously Browsealoud, now the ReachDeck Toolbar). It’s been helping their users to read and translate their digital content. Assistive technology features have been allowing visitors to:
Speaking of the toolbar, Ruth says:
“It’s made a really big difference to many of our users. Everything we do at Bridgewater is driven by equality of access. As healthcare service provision goes increasingly digital, it really helps us get more content and resources onto the web in a way that all patients can directly benefit from”.
Today, all these great tools have been integrated into our brand new software, ReachDeck. With ReachDeck, organisations benefit from our web accessibility toolbar, and much more.
Having discovered the benefits of our tools so far, Bridgewater Community Healthcare were excited to try ReachDeck. Especially because it offers them more accessibility features than ever before. As well as including the ReachDeck Toolbar, features also include:
These additional features help organisations to identify accessibility barriers quickly and at scale. They help organisations make sure their content is written in a way which can be understood by everyone.
With their commitment to inclusion, Bridgewater Community Healthcare were keen to try ReachDeck. And as ReachDeck is our newest product, we were keen to hear what they thought...
“Very positive. We just launched a new website and have been using the compliance tool. It’s been so helpful. Before ReachDeck, we were using built in functionality in WordPress for broken link scanning but it doesn't work effectively.”
Adam went on to explain how the ReachDeck Auditor benefited Bridgewater in the launch of their new website:
“I relied on it heavily while updating the website. It flagged up code that was obsolete so I could fix it. It also flagged that a search bar on our website didn’t have a ‘submit’ button. This was a great find and allowed us to fix it too.”
ReachDeck is helping to drive inclusion in the healthcare industry. It's helped Bridgewater to make their digital services even more accessible than before.
Breaks down communication barriers. Improve the accessibility, readability and reach of your online content.