Bridgewater Community Healthcare is an NHS Foundation Trust in the north-west of England. They are a leading provider of community health services. As a current customer, they were one of the first to try ReachDeck. Our new accessibility and inclusion software. Hear what they have to say.
Bridgewater Community Healthcare has been a Texthelp customer since 2016. They have been supporting their online visitors with our web accessibility toolbar, previously known as Browsealoud. Browsealoud has now been integrated into our new solution, ReachDeck. So, they were eager to discover everything that ReachDeck had to offer.
Bridgewater Community Healthcare offers high quality community and specialist services to over 1.3 million people. They complement the role of hospitals and the GP network. And provide access to a wide spectrum of out of hospital, community based care services. These include: district nursing, health visitors, school nurses, physiotherapy, speech/language therapy, and specialist community dental care.
Patients may be referred to Bridgewater via their GP, healthcare professional, or once they’ve been discharged from hospital. Equally, they can ‘self-serve’ by directly requesting services online.
As a Community Healthcare Trust, Bridgewater is committed to meeting the needs of every patient. They make reasonable adjustments to services for patients with disabilities and other access needs. Equality and Inclusion Officer Ruth Besford also champions the needs of other ‘seldom heard’ members of the community. For example, asylum seekers/refugees, economic migrants, members of the gypsy traveler community and BME groups.
The internet is becoming an increasingly important point of access for patients and that increasingly includes groups like older people, who would traditionally have preferred to be contacted by letter or telephone.
As Ruth explains, there's a steady growth in self-service. As such, it's vital for Bridgewater to make sure digital access to services is made simple. What’s more, the NHS Accessible Information Standard (AIS) mandates NHS Trusts to make their communications inclusive for all. And that includes digital services.
Since 2016, Bridgewater Community Healthcare has been supporting online visitors with our web accessibility toolbar (previously Browsealoud, now the ReachDeck Toolbar). It’s been helping their users to read and translate their digital content. Assistive technology features have been allowing visitors to;
Speaking of the toolbar, Ruth says;
“It’s made a really big difference to many of our users. Everything we do at Bridgewater is driven by equality of access. As healthcare service provision goes increasingly digital, it really helps us get more content and resources onto the web in a way that all patients can directly benefit from”.
Today, all these great tools have been integrated into our brand new software, ReachDeck. With ReachDeck, organizations benefit from our web accessibility toolbar, and much more.
Having discovered the benefits of our tools so far, Bridgewater Community Healthcare were excited to try ReachDeck. Especially because it offers them more accessibility features than ever before. As well as including the ReachDeck Toolbar, features also include;
These additional features help organizations to identify accessibility barriers quickly and at scale. And make sure that their content is written in a way which can be understood by everyone.
With their commitment to inclusion, Bridgewater Community Healthcare were keen to try ReachDeck. And as our newest product, we were keen to hear what they thought...
“Very positive. We just launched a new website and have been using the compliance tool. It’s been so helpful. Before ReachDeck, we were using built in functionality in WordPress for broken link scanning but it doesn't work effectively.”
Adam went on to explain how the ReachDeck Auditor benefited them in the launch of their new website;
“I relied on it heavily while updating the website. It flagged up code that was obsolete so I could fix it. It also flagged that a search bar on our website didn’t have a ‘submit’ button. This was a great find and allowed us to fix it too.”
As you can see, ReachDeck is helping them to make sure their digital services are even more accessible than before. And helping them to drive inclusion in the healthcare industry.
Breaks down communication barriers. Improve the accessibility, readability and reach of your online content.
On 20th May we'll be hosting our first ever Festival of Accessibility. Adam from Bridgewater Community Healthcare will be joining us. He'll be delivering a session with Sophie from Patient Information Forum. Together they'll be exploring the impact of COVID and health inequality. And will be sharing insights to help public and health sectors work towards digital inclusion. Join our virtual conference for free.