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  • Browsealoud




About Dublin City Council

It is the largest local authority in Dublin with 5,800 members of staff providing a wide and diverse range of services to the citizens of Dublin city, to businesses and to visitors of the city.

Mission Statement

Dublin City Council will provide quality services for its citizens and visitors and act to protect and promote Dublin’s distinct identity in a way that acknowledges our past and secures our future.


Business Success with Browsealoud

“The statistics provided showing the use of the tool during the trial period were invaluable in helping us make our decision to go ahead and purchase Browsealoud.”

The availability of Browsealoud to viewers means that users of all abilities are now fully supported in various aspects of the website, should they need assistance.

Browsealoud allows a better experience for every website visitor by providing speech, reading and translation features. This ensures the inclusion of those with dyslexia, low literacy, English as a second language, and those with mild visual impairments.

Expanding website appeal to a wider audience


Dublin City Council - Expanding website appeal to a wider audience

Background

Dublin City Council is the democratically elected body governing Dublin City. It is the largest local authority in Dublin with 5,800 members of staff providing a wide and diverse range of services to the citizens, businesses and visitors of the city. The council provides the people of Dublin City and those who come to visit with over 600 services.

Taking pride in delivering high quality services, the council’s ambition is to ensure that Dublin really is the ‘Place to Be’ whether living here, visiting or doing business.

The vision for the city is to ‘increase prosperity for the citizens of Dublin.’

The Challenge

In order to fulfil the council’s internal values of working in sync with members of the community, the organisation identified the importance of its website being accessible to users of all abilities.

The council prides itself on providing regular, informative and user-friendly communication which needs to be visibly carried through to their website. With a little help from Browsealoud, any barriers between the content and their audience can be reduced.

The Solution

The decision was made to integrate literacy software Browsealoud onto the site in 2015, allowing all visitors to benefit from the extensive toolbar features. The Browsealoud support software adds speech, reading and translation to websites facilitating access and participation for people with dyslexia, low literacy, English as a second language and those with mild visual impairments.

Ann Ivory, Senior Staff Officer comments, “We found Browsealoud very easy to set up and the customer service from Claire in Texthelp was excellent. Claire responded to my emails very quickly and provided every assistance needed to get it up and running without any issues.”

The availability of Browsealoud means that users of all abilities are now fully supported in various aspects of the website, may they need assistance.

Browsealoud proved to be a popular tool almost immediately after its integration. Statistics provided by the Texthelp team during the trial period demonstrated the extensive use of the tool by its users, making it an easy decision for the organisation to integrate the software.

“The statistics provided by Claire showing the use of the tool during the trial period were invaluable in helping us make our decision to go ahead and purchase Browsealoud.”

Browsealoud is designed to optimise online presence, and ensure all users are able to get the information they desire.

“We have now upgraded to the new launchpad and it is working very well. It is very intuitive and has some great features for users of all abilities who visit our website.”

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If you would like to learn more about Texthelp’s digital inclusion programme, we offer free information sessions, webinars and software trials. To arrange, please call or email our texthelpers:

Email: corporate@texthelp.com Tel: +44(0)28 9442 8105.