Fulfillment / Cancellation Policy


Most Texthelp products are now delivered electronically and no physical shipment is necessary. However, where this is not possible and you have specifically requested physical media please see below.
 

Delivery Rates & Policies

Texthelp can dispatch items to virtually any address in the world. See below for destination-specific delivery rates, delivery times and delivery restrictions.

United Kingdom (including Channel Islands & Isle of Man) - UK includes England, Northern Ireland, Scotland and Wales. All items are sent via Courier or Royal Mail and charged at £5 plus VAT. Texthelp aim to dispatch all orders within 24 working hours of receipt of order (Monday-Friday) with expected delivery within 48 hours following dispatch, subject to courier.

Europe (including Republic of Ireland) - All items are sent via Courier and charged at £15 plus VAT. Texthelp aim to dispatch all orders within 24 working hours of receipt of order (Monday-Friday) with expected delivery within 48 hours following dispatch, subject to courier.

Rest of World (excluding US & Canada) - All items are sent via Courier and charged at £30. Texthelp aim to dispatch all orders within 24 working hours of receipt of order (Monday-Friday) with expected delivery within 48 hours following dispatch, subject to courier. 

When completing your order you must enter your full address and postcode including telephone number. Unfortunately we cannot deliver to PO boxes. Remember your delivery may also be subject to customs charges, over which we have no control, and which must be borne by you.

Cancellation/Return Policy

You can cancel or amend any order placed with Texthelp, provided that the order has not been processed and any monies already paid will be fully refunded.

You can return any physically shipped product to us in its original condition within 30 days of the date you received the item(s). If you are returning an item because of an error on our part, or because it is damaged or defective, we will either replace the item or refund it in full including the delivery charge. 

Where you are withdrawing from your purchase within 30 days of delivery, and there has been no error on our part, we will refund only the cost of the item. We will not refund the cost of delivery (if any).