More government services are being delivered online, with non-digital legacy communication channels closing steadily to realize cost efficiencies. But what provisions are being made for members of the public without the basic digital skills to self-serve?

In addition, attracting and retaining employees from diverse backgrounds is a priority in federal, state and local government agencies. Providing assistance with reading, understanding and communicating supports greater productivity and engagement for every employee.

Better access for individuals who need it most

In the US and Canada, more than 140 million citizens lack the digital skills to use online government services and access information with confidence - whether it’s searching for jobs, paying a state or local tax bill or finding information on tax credits. Often it’s the most vulnerable social groups who need easy access to federal and local government services. And yet they’re the same individuals who are frequently excluded from accessing online support and social provisions.

Available Product
  • Browsealoud

Embracing a more diverse workplace

Understanding - and being understood - is a growing challenge in today’s diverse workplace, where almost 11 million people are born outside America and Canada, and 9 million people in the workforce have some form of disability. What’s more, ‘hidden’ disabilities like dyslexia can deter employees from reaching their full potential without extra support.

Satisfied employees are over 30% more productive and 10% more engaged. Assistive technology software alone has been shown to increase staff engagement and performance in the workplace by a fifth, simply by removing the barriers to communication.

Available Product
  • Read & Write
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Read&Write: boosting confidence and achievement in the workplace .

Our Read&Write family of literacy software makes the web, documents and files more accessible - any time, any place, and on any platform or device.

Learn more about Read&Write
Browsealoud: lowering barriers between organisations and their customers.

Give all your website visitors a better experience – and reduce barriers between your content and all your audiences.

Learn more about Browsealoud
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Contact our texthelpers for further information on any of our products.

What our customers say...

State of Indiana

Accessibility is very important to us. We want to ensure that as many of our website visitors as possible can access our information and services online. Browsealoud was the obvious choice. Not only does it read the information on our website out loud but it comes with a host of support features such as a magnifier, a translator and the ability to convert the text to MP3. One of the benefits of this solution is the toolbar – it changes size depending on the type of device you’re using to view our website. With browsealoud, we are certain that we are reaching a much wider audience than ever before

Graig Lubsen, State of Indiana

Case studies
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texthelp government customers include: