Customer Spotlight Webinar: improving accessibility and inclusion with ReachDeck

In this recorded webinar, we put the spotlight firmly on our customers and their accessibility and inclusion insights.

In our first spotlight webinar of the series, we hear from two customers. The County of Brant Public Library, Canada, and, Citizen Housing, UK. They chat to us about why they decided to use ReachDeck to remove barriers and maximize engagement across their website and communication channels.

Watch our one hour recorded webinar

Learn about the instant and ongoing accessibility and inclusion benefits both businesses have experienced to date. Discover how these benefits will translate into your business and see ReachDeck in action.

Simply fill in your details below and receive the recording.

Watch and learn how to:

  • Help your whole company to write more inclusively
  • Improve the readability and accessibility of your internal communications
  • Use language on your website that everyone understands
  • Take control of your website's accessibility compliance with WCAG

Accessibility: this webinar includes live captions and by signing up you will receive the recording and the slides to view in your own time. If you have any additional accessibility requirements please contact

Who will this webinar benefit?

Anyone looking to comply with accessibility legislation, optimize their online presence, or build truly inclusive marketing and digital experiences. More specifically - website owners, digital leaders, marketing communications professionals, corporate social responsibility leads and IT specialists.

The webinar would also benefit anyone interested in building trust, removing barriers, and maximizing engagement across all communication channels.  For example, HR and Talent Managers, Diversity, Equity, Inclusion, and Belonging Professionals, Training & Development Managers, Employee Engagement Managers, and Staff Performance Managers.

About the speakers:

Lourdes Sharpe, Director of Customer Services, Citizen Housing

Citizen is one of the UK’s most trusted social housing providers which owns and manages 30,000 homes for diverse communities across the West Midlands, England, UK.  

Lourdes wants to ensure inclusive access to information and services which includes when customers choose to contact Citizen using a digital contact channel. Using ReachDeck on their website, customer portal and internal intranet contributes to achieving this objective. Lourdes will talk about how Citizen are using ReachDeck as a tool for customers and colleagues to improve accessibility and the customer experience.

Christine MacArthur, Manager of Technical Services, County of Brant Public Library

Christine has been specializing in the intersection of reading and technology one way or another since 2000. She started her career at one of the earliest ebook publishers, LTDBooks. They marketed much of their material to older readers who discovered that electronic print meant endlessly large print.

After shifting into public libraries, Christine, continued to explore technology and how it benefits the community. In her current role, she oversees her library’s technology assets and services. This includes everything from cataloguing, interlibrary loan, website and online catalogue, electronic resources and collections, and of course, marketing which is now heavily online.

Nicola Branagh, Customer Relationship Business Manager, Texthelp

Nicola is passionate about creating inclusive workplaces where differences are celebrated and all abilities are nurtured and supported. She works alongside our valued customers - across all industries - to remove barriers through the use of innovative and inclusive technology. Opening up access and opportunity for everyone.