Since the COVID-19 pandemic, we’ve seen the digital world quickly evolve. Lockdown of the physical world led to people using the internet more often and for more reasons. It also sped up the need for financial services to be primarily online, or 'digital by default'. And with that, the need to up the ante with digital accessibility. In this recorded webinar, we look at how financial services can drive digital accessibility in banking.
The need to address digital accessibility is apparent now more than ever. In fact at Texthelp, since the pandemic began, we’ve seen usage of our accessibility products go up by 400%. With a growing number of customers going online, it’s important for every industry to address accessibility barriers.
‘With the banking industry in particular, there’s a moral obligation. If you can’t do your banking, as someone who has a disability, how much of your independence do you have to surrender? If you have to get someone else to do these tasks on your behalf, that is a huge thing.“ - Dominic Maher, J.P. Morgan
Financial independence matters. An inaccessible website can leave people unable to manage their own finances independently online.
Watch now on demand, and explore how financial services can improve accessibility for all.