Together they explore accessibility in financial services. Hear their thoughts and discover results from Texthelp’s research into the website accessibility of financial services in the US.
In the UK, at least 1 in 5 people have a long term illness, impairment or disability. Many more have a temporary disability. When financial websites and applications fail to meet the needs of these users, it’s a problem. After all, everyone deserves to have equal choice in how they manage their finances. Financial services should be able to be accessed and used independently online by people with disabilities.
“For me accessibility is about making the user experience easy for as many people as possible. That includes making sure content is easy to read and understand. Take cognitive accessibility for example. Your website could be considered technically accessible. But if you've used difficult words and long sentences, that impacts on people who struggle with reading and cognitive load. In finance, most of the information we get is text, and some of that is legally binding. Financial service providers need to make sure everyone can understand their content.” - Martin McKay
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This paper was written by Martin McKay and Debra Ruh, with research conducted by Texthelp.
Debra Ruh, CEO, Ruh Global IMPACT and Chairman, Billion Strong
Debra Ruh is a Global Disability Inclusion Strategist, internationally recognised keynote speaker, published author, and branding expert. Debra travels the world inspiring and advocating for governments and corporations to include people with disabilities. She is an active public figure, and consults with Multi-National and National Corporations and the United Nations. Debra is proud to serve on the board of directors and board officer for World Institute on Disabilities (WID) – 2018 to Present. Board of Advisors for AI in Women and Ethics.
As we look to the future of inclusive digital banking, let’s work together to improve.
“Accessibility can be compared to privacy and security. Privacy and security is not a nice-to-have. Accessibility is not a nice-to-have. It has to be blended into every single process you have, and become part of your DNA. To do that, you must understand how it affects every aspect of your business. When accessibility is done right, everyone will benefit too. Not just people with disabilities and people aging into disability, but all your customers.” - Debra Ruh
In this report explore the impact of inaccessibility for financial services. Discover how both accessibility and readability play a role in inclusive digital banking. Uncover 6 key ways your organisation can improve.