Customer first. Customer stories.

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Ongoing welfare reforms are driving more public services online. But that means that people with everyday literacy difficulties - and those who lack digital skills - can often get left behind. 

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Takeaways from Housing 2017

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In June, I attended the Housing 2017 conference in Manchester, England. There were great sessions on a range of interesting and important housing topics, all of which I wish I could share with you. But, there was one key takeaway that really stood out, and this was - Customer First! 

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