Better engagement, efficiency and equality for tenants and staff  

Hundreds of housing providers across the UK trust Texthelp to make life easier for tenants and employees.

According to research by tenant engagement experts Tpas, 25% of communication between social housing providers and their tenants is via digital channels - and that figure’s rising. Browsealoud helps tenants access and engage with your online services with more confidence. 

We also give support to housing professionals – Read&Write can boost staff productivity, inclusion and retention.

Let’s make the digital housing journey simpler and more rewarding. 

Help for tenants and staff using Texthelp Software

Learn more about how we can help productivity in Housing

housing blog

Customer success: whg’s digital journey...

Digital - ensures that all customers can utilise digital tools and information that will benefit both the housing association and the tenants themselves. Find out more about their story and key recommendations... read more >

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housing videos

Here’s one of the ways we’re helping tenants to self serve



Browsealoud videos
housing events

Attending any of these events - look out for our texthelpers 

NORTHERN HOUSING SUMMIT 2018, 10 October 2018,
Stand TBC



 

Our events

 

Supporting tenant engagement online 

Browsealoud provides information in a preferred format for the tenant, which:

  • supports engagement online 
  • helps with literacy barriers, disabilities and language needs
  • reduces inbound phone enquiries from tenants and reduce workload on busy staff
  • enables tenants to easily self-serve whether they’re requesting repairs, paying rent or finding a home

 

Available Product
  • Browsealoud

Increasing digital efficiency for all staff 

Read&Write offers intuitive features for staff that:
 

  • increases digital efficiency for all staff
  • encourages productivity and job satisfaction 
  • makes tasks easier and less stressful
  • reduces errors, boosts accuracy and saves precious time
  • supports those with declared or 'hidden' disabilities, as well as those for whom English is a second language

 

Available Product
  • Read&Write

Louise McQuillan Louise McQuillan Texthelp

Louise removes communication barriers online - allowing everyone equal access to the web to self-serve.  With ongoing welfare reforms driving more public services online, Louise wants to ensure no-one gets left behind.

She is also passionate about creating inclusive working environments where everyone can succeed in achieving their personal and professional goals.  As workplaces become increasingly diverse and technology changes the way we do things, Louise wants staff to be properly equipped to understand and be understood.

Contact our texthelpers for further information on any of our products.

texthelp housing customers include: