More and more government services are being delivered online, with non-digital legacy communication channels closing steadily to realise cost efficiencies. But what provisions are being made for members of the public without the basic digital skills to self-serve?

In addition, attracting and retaining employees from diverse backgrounds is a priority for central government and local authorities. Providing assistance with reading, understanding and communicating supports greater productivity and engagement for every employee.

Better access for individuals who need it most

In the UK, more than 12 million citizens lack the digital skills to use online government services and access information with confidence - whether it’s searching for jobs, paying a council tax bill or finding information on tax credits. Often it’s the most vulnerable social groups who need easy access to central and local government services. And yet they’re the same individuals who can be excluded from accessing online support and social provisions.

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Available Product
  • Browsealoud

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Browsealoud is available on the G Cloud.

Order Browsealoud from Government’s Digital Marketplace. For more information, contact our Government Team.

Embracing a more diverse workplace

Understanding - and being understood - is a growing challenge in today’s diverse workplace, where almost 8 million people are born outside the UK and 19% of the working population have some form of disability. What’s more, ‘hidden’ disabilities like dyslexia can deter employees from reaching their full potential without extra support.

Satisfied employees are over 30% more productive and 10% more engaged. Assistive technology software alone has been shown to increase staff engagement and performance in the workplace by a fifth, simply by removing the barriers to communication.

Available Product
  • Read&Write
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Read&Write: boosting confidence and achievement in the workplace .

Our Read&Write family of literacy software makes the web, documents and files more accessible - any time, any place, and on any platform or device.

Learn more about Read&Write
Browsealoud: lowering barriers between organisations and their customers.

Give all your website visitors a better experience – and reduce barriers between your content and all your audiences.

Learn more about Browsealoud
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Contact our texthelpers for further information on any of our products.

what our customers say...

Croydon Council

Because of the diversity in Croydon it’s vital that our services are accessible to as many of our citizens as possible. Browsealoud is a great complement to our site’s design and technical accessibility features and it’s free to users, running within the browser without them needing to download any extra software. It’s really quite impressive.

Tom Steel, Croydon Council

Case studies
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