More health services are moving online, from GP appointments and prescription requests to patients accessing their own health records.

With a million NHS patients served every 36 hours, common barriers to communication include differences in language and culture as well as low levels of health literacy. And with over 11 million people in the UK lacking basic digital skills, the move to a digitised NHS poses some big challenges. 

At Texthelp we create friendly, easy-to-use assistive technology that boosts health literacy for NHS patients and their families.

We’re also helping many NHS England primary and secondary care bodies meet their Accessible Information Standard Policy (AIS) obligations, and supporting  staff to access information and communicate more effectively in the workplace.

accessible information standard
Available product
  • Browsealoud

Meeting your AIS obligations 

All providers of health and social care in England have a legal obligation to meet the Accessible Information Standard (AIS). 

Our smart, easy-to-use support technologies help primary and secondary care bodies meet AIS requirements by making digital information available in alternative formats. As the CQC is now assessing the steps health and care providers are taking to meet their AIS obligations, adding Browsealoud to your site can improve inspection results. 

Browsealoud makes healthcare websites and online services more accessible for patients and their families who need health information provided in alternative formats. 

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Bridgewater Case Study

Find out how Browsealoud is making digital access easier at Bridgewater Community Healthcare.

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Guy's and St.Thomas'

Guy’s and St. Thomas’ NHS Foundation Trust foster greater equality and inclusion for staff with literacy challenges.

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Supporting NHS employee communication

The Workplace Disability Equality Standard (WDES) ensures greater equality for all NHS England employees - creating a better working environment that enables better health outcomes for patients and their families. 

Read&Write is our award-winning assistive technology that’s trusted daily by millions of people around the world. Making documents and digital content accessible to NHS employees with cognitive and learning disabilities such as dyslexia, it’s also invaluable for NHS staff whose first language isn’t English. 
Available Product
  • Read&Write for Work
14 percent of NHS staff don’t believe that their employer provides sufficient reasonable adjustments in the workplace.

Contact our texthelpers for further information on pricing and any of our products.

texthelp healthcare customers include: