supporting housing professionals and tenants on their
digital journey

Better engagement, efficiency and equality for tenants and staff  

Hundreds of housing providers across the UK trust Texthelp to make life easier for tenants and employees.

According to research by tenant engagement experts Tpas, 25% of communication between social housing providers and their tenants is via digital channels - and that figure’s rising. Browsealoud helps tenants access and engage with your online services with more confidence. 

We also give support to housing professionals – Read&Write can boost staff productivity, inclusion and retention.

Let’s make the digital housing journey simpler and more rewarding. 

Supporting tenant engagement online 

Browsealoud provides information in a preferred format for the tenant, which:

• supports engagement online 
• helps with literacy barriers, disabilities and language needs
• reduces inbound phone enquiries from tenants and reduce workload on busy staff
• enables tenants to easily self-serve whether they’re requesting repairs, paying rent or finding a home

Increasing digital efficiency for all staff 

Read&Write offers intuitive features for staff that:
 

• increases digital efficiency for all staff
• encourages productivity and job satisfaction 
• makes tasks easier and less stressful
• reduces errors, boosts accuracy and saves precious time
• supports those with declared or 'hidden' disabilities, as well as those for whom English is a second language