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  • Browsealoud

At a glance

Nutricia Homeward required a solution that would empower them to provide a more comprehensive service to their customers - a solution that would allow them to share vital information with their customers, and their families and carers successfully. Browsealoud has added real value with features that allow diverse users to interact with their online content - and of particular significance to Nutricia Homeward is the ability to translate information into multiple languages quickly and easily.

Nutricia Homeward: providing a more comprehensive service empowered by Browsealoud


Browsealoud enables a tailored service to suit diverse needs

Background

Nutricia Homeward provides a dedicated enteral nursing service to adult and paediatric tube-fed patients, to enable them to remain living at home. The home support service began over 21 years ago, and today there are now 150 Nutricia Homeward Nurses who support 30,000 tube-fed patients - they manage their nutritional product needs, helping to prevent hospital readmission and complications. 

Providing the ability for patients to order nutritional products and feeding equipment online, Nutricia Homeward also manages approximately 1500 home deliveries each day. Their dedicated patient website is used by patients to obtain support information as well as to place online orders.


The challenge

With a lot of vital information contained within their website and patients with varying needs, Nutricia Homeward wanted to make sure their website was as accessible as possible. They required a solution that would allow every type of user to access their information, from those with poor eyesight and difficulty hearing, to those with learning disabilities and English as a second language. 

One of the main issues we needed to overcome was having patient literature available in multiple languages. When a patient is being discharged from hospital, there may be a relatively urgent need for a piece of literature e.g. information about the feeding pump or delivery information, to be translated in a specific language.

When Nutricia Homeward came across Browsealoud they decided it was the perfect solution for their requirements;

It was the only digital inclusion software we considered because it provided all that we were looking for.


The solution

Browsealoud offered Nutricia Homeward a solution which could instantly be added to their website, to provide that much needed translation feature that they required;

Adding Browsealoud to our website was very straightforward. The customer service team is always extremely helpful and prompt in answering any queries. And now that our patients have access to the toolbar, we’re really seeing the benefits. Using the translation service on Browsealoud means our patients, their family and their carers have instant access to information. In the past if the literature had to go to a translation service it would take several days before being available.

Not only that, with a range of other features such as text-to-speech and text highlighting, Browsealoud enables all of their patients to access their information with ease.

“There is real added value to our patients and their families – they have access to most of the information they need at the click of a button. And as an organisation, Browsealoud empowers us to provide a more comprehensive service, tailored to meet the individual needs of our patients.” - Jo Solomon, Homeward Strategy Manager


Lasting value

The addition of Browsealoud has not only positively impacted the patients registered with Nutricia Homeward, the value of the accessibility toolbar extends to the organisation and its people; 

Browsealoud has been a godsend in my role. Covering such a multicultural area, there are a lot of families that come from various countries around the world and English is not always their first language. Recently, I had a patient referred to me whose parents could only speak, read and write in their native language. I was responsible for giving them vital training regarding their child’s tube and how to care for it - but their language was one that I had never come across before. Using Browsealoud, the parents identified to me their native language, and I was able to fully translate all the literature documents required as well as arrange an interpreter to help me to deliver physical training. - Tish, a Nutricia Homeward Nurse
 

If you would like to find out more about Browsealoud and how it could benefit your organisation, discover more today.